At Home Eleganxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Eligibility for Return
To be eligible for a return:
- The return request must be made within 7 days of delivery.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, and accessories, if applicable.
- Products that are damaged due to customer misuse may not be eligible for return.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging. We will review the issue and provide an appropriate solution.
Refunds
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the refund will be processed through the applicable payment method. Refund processing time may vary depending on the payment provider or bank.
Return Shipping
Return shipping costs may apply depending on the reason for the return. If the product is damaged, defective, or incorrect due to our error, we will review the case and provide the appropriate return instructions.
How to Request a Return
To request a return, please contact our customer support with:
- Your order number
- Reason for the return
- Photos/videos of the product, if applicable
Our team will guide you through the return process.
Home Eleganxe reserves the right to refuse returns that do not meet the conditions mentioned above.
Thank you for shopping with Home Eleganxe.